At Flower Delivery South Hornchurch, we are dedicated to providing only the freshest flowers to households and businesses in and around South Hornchurch. Every bouquet we deliver is carefully prepared and handled to ensure exceptional quality and freshness. As a trusted local florist, your satisfaction is our highest priority, and we have robust policies in place to guarantee it.
If you receive flowers that are damaged or not in the condition you expect, we want to put things right swiftly. Please inspect your flowers upon delivery. If you notice damage or significant wilting at the time of arrival, contact us as soon as possible with the details of the issue and, if feasible, photographs for assessment. We will work with you to resolve concerns in line with our customer-friendly policy.
We guarantee the freshness of every arrangement delivered in South Hornchurch. Our flowers are sourced and handled with delicate care, ensuring a long vase life. We consider flowers fresh if they maintain their vibrancy and are free from excessive wilting for at least 5 days from delivery, provided they are displayed in clean water and away from direct sunlight or heat sources. If your flowers do not last within this freshness window, let us know immediately so we can address your concerns.
Your peace of mind is important to us. If you are dissatisfied due to flower condition on arrival or within the freshness period, or if the bouquet you receive does not match your order, we offer two resolution options:
We assess every request fairly and aim to resolve all refund or replacement requests quickly, so you’re never left disappointed.
Your feedback matters. If you have a complaint regarding your experience with Flower Delivery South Hornchurch — whether it concerns a delivery, our products, or our service — please reach out to us promptly. Describe your concern fully, providing order details where possible. Our customer care team will acknowledge your complaint and investigate thoroughly. We aim to respond with a proposed resolution within three working days.
We are committed to treating every complaint with the attention it deserves, striving to learn and improve with every piece of feedback we receive.
As a proud local florist, serving both households and businesses throughout South Hornchurch and surrounding areas, Flower Delivery South Hornchurch stands by the quality, freshness, and reliability of every delivery. Our policies are designed to reflect our local values and to ensure every customer can confidently enjoy fresh flowers from a team that cares.
If you have any questions or wish to discuss your order further, please get in touch and our friendly staff will be here to assist.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
