Welcome to our e-commerce Terms & Conditions for Flower Delivery South Hornchurch. By accessing, browsing, or placing an order on our online flower delivery in South Hornchurch and the surrounding areas, you agree to comply with and be bound by the following Terms & Conditions. These Terms & Conditions govern your use of our website and the purchase of our flower products and services delivered throughout South Hornchurch and neighbouring localities. Please read them carefully before placing an order.
Orders for flower delivery in South Hornchurch can be placed exclusively through our website. When placing an order, you will be guided step-by-step through the order process, including selection of floral arrangements, personalisation options, recipient and delivery details, and required payment information. By submitting an order, you warrant that all details provided are accurate and complete. Any errors in contact or delivery information may cause delays or prevent the fulfilment of your order.
Once your order is submitted, you will receive an order confirmation summarising the items chosen, delivery address, and the anticipated delivery date. This confirmation serves as an acknowledgement of receipt rather than acceptance of your order. Acceptance and formation of the contract between us will take place upon dispatch of the order.
We reserve the right to decline or cancel any orders prior to dispatch for reasons including, but not limited to, unavailability of products, insufficient delivery information, or suspected fraudulent activity. Should your order be declined or cancelled before the dispatch stage, you will be notified, and any payments made will be refunded in full.
Our flower arrangements and gifts are subject to availability. We strive to display accurate, up-to-date images and descriptions of all products. However, occasionally, some flowers or containers may be unavailable at the time of order due to seasonal factors or supply limitations. In these instances, we reserve the right to substitute items with flowers or components of equal or greater value and similar style, colour, and quality, always maintaining the integrity of the order. We will take reasonable steps to inform you of significant substitutions where practical.
Prices for all flowers, arrangements, and associated products are displayed in Pounds Sterling (GBP) and inclusive of Value Added Tax (VAT) where applicable. Any applicable delivery fees will be identified clearly before checkout. We accept several standard methods of payment securely online, including major credit and debit cards. Payment must be made in full at the time of order and prior to dispatch.
By submitting your payment information, you confirm that you are authorised to use the payment method provided and that sufficient funds are available to cover the order total. We use third-party payment processors for the secure handling of your payment information and do not retain or store your card details on our website. You may only use lawful means to pay for your goods and must not attempt to circumvent security measures or engage in fraud.
We provide flower delivery services throughout South Hornchurch and selected neighbouring areas as set out on our website. Delivery options, timeframes, and charges will be presented clearly during the order process. While we will make every reasonable effort to deliver on your preferred date and time slot, exact timing cannot be guaranteed due to factors beyond our control, including traffic, weather, or recipient availability.
It is your responsibility to ensure that delivery details are correct and that someone will be available to receive the flowers at the nominated address. If the recipient is not available, our couriers may attempt one or more of the following: leave the flowers with a neighbour, leave the flowers in a safe place, or return the flowers to our shop for rearrangement of delivery at an additional cost.
You may cancel or amend your order by contacting us as soon as possible after placing it. Because our flowers are perishable goods and may be made to order, cancellations are only permitted before preparation or dispatch has begun. Once the order is being prepared, or has been dispatched for delivery, it cannot be cancelled or refunded. For next-day and same-day flower deliveries in South Hornchurch, we advise contacting us immediately if you need to make a change or cancel.
Any refunds authorised for cancelled orders will be processed to the original payment method. Depending on your payment supplier, refunds typically appear within 3-7 business days. Where an order cannot be cancelled due to commencement of preparation or delivery, you accept full liability for the original purchase price.
Due to the nature of fresh flowers and perishable products, returns are generally not accepted. However, if the flowers received are damaged upon arrival or do not match your order description, please notify us within 24 hours of delivery with photographic evidence where possible. Provided your complaint is substantiated, we may offer a replacement, partial refund, or full refund depending on the circumstances.
The satisfaction of our South Hornchurch flower delivery customers is very important to us. Each complaint will be handled individually, ensuring a fair and timely resolution in line with consumer rights.
Customers are responsible for providing accurate order information, including recipient details, delivery address, postcodes, and any special instructions. We will not be held liable for failed or delayed delivery due to incorrect or incomplete information supplied by you.
It is also your responsibility to ensure recipients are available to receive their flowers. If flowers are left in a nominated safe place or with a neighbour at your request, risk and responsibility pass to you upon delivery confirmation.
All content on our website, including logos, images, product descriptions, and branding, remain the property of our business. Such content is protected by United Kingdom intellectual property laws and treaties. You are not permitted to copy, reproduce, distribute, or use our content without our express authorisation.
We are committed to providing a professional, high-quality flower delivery service to South Hornchurch and its neighbouring areas. However, to the maximum extent permitted by law, we shall not be liable for any consequential, indirect, or special losses or damages arising out of, or relating to, the provision or non-provision of our goods or services, except in cases of gross negligence or willful misconduct.
Our total liability to you under these Terms & Conditions shall not exceed the value of the order in question. Nothing in these Terms & Conditions seeks to limit your statutory consumer rights or our liability for death or personal injury arising from negligence, fraud, or fraudulent misrepresentation.
We shall not be held responsible for any delay or failure to perform any obligation under these Terms & Conditions where such delay or failure results from events or circumstances beyond our reasonable control, including (but not limited to) acts of God, adverse weather, fire, flood, pandemic, transportation strikes, or supply chain disruptions.
These Terms & Conditions, and any disputes or claims arising out of or in connection with them or the supply of our goods and services, shall be governed and construed in accordance with the laws of England and Wales. Any legal proceedings relating to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend or update these Terms & Conditions at any time without prior notice. The Terms & Conditions applicable to your order will be those displayed on our website at the time you place your order. We recommend checking this page regularly to stay informed of any changes. These Terms & Conditions were last updated in June 2024.
If any part of these Terms & Conditions is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.
These Terms & Conditions constitute the entire agreement between you and us relating to your use of our website and flower delivery service in South Hornchurch, superseding any prior agreements or communications.
Should you have questions regarding our Terms & Conditions or wish to clarify any points before placing an order for flower delivery in South Hornchurch, please use the contact form provided on our website. Our team is committed to delivering a seamless and reliable flower delivery experience throughout South Hornchurch and the surrounding areas.
Please note that these Terms & Conditions apply to all customers placing online orders for flower delivery in South Hornchurch and the wider local area. By confirming your order, you accept and agree to abide by these Terms & Conditions in full.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in South Hornchurch, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near South Hornchurch.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
